Case Study - HANIS: Transforming Hotel Management with Intelligent Automation

Overview

To modernize hospitality management, we partnered with CBAL Solutions to develop HANIS — Hotel Administration & Information Systems, a fully integrated hotel management solution. HANIS brings together critical operational modules like Administration, Front Office, Housekeeping, Maintenance, Guest Feedback, and Night Audit into a centralized, user-friendly platform. Designed with flexibility and real-world needs in mind, HANIS enables hotel staff to manage daily operations efficiently while ensuring exceptional guest service.

Beyond core operations, HANIS offers optional yet fully integrated systems such as HANIS POS for Food & Beverage outlets, HANIS Financial Management System for accounting and finance operations, and HANIS Central Reservation System for direct online bookings. These modules work seamlessly with the HANIS PMS system to provide a holistic, end-to-end hotel management experience. With real-time data access and role-based workflows, HANIS empowers hotels to make informed decisions and optimize resource utilization.

Built with scalability in mind, HANIS leverages modern cloud technologies for high availability, data security, and multi-property support. The platform ensures hotels of all sizes — from boutique hotels to large chains — can deliver superior operational performance and outstanding guest satisfaction. Our solution combines cutting-edge software architecture with deep hospitality domain expertise, helping CBAL Solutions redefine hotel management standards in Malaysia and beyond.

What we did